Terms and Conditions – Trophy Guy Pty Ltd
1. Introduction
Welcome to Trophy Guy. By accessing and using our website, you agree to comply with these Terms and Conditions. These terms govern your use of our services and purchases made through our platform.
2. Legal Compliance
Our business operates in accordance with the following South African laws:
- Electronic Communications and Transactions Act (ECTA) – Governs online contracts and consumer rights.
- Consumer Protection Act (CPA) – Ensures fair pricing, product quality, and return policies.
- Protection of Personal Information Act (POPIA) – Regulates the collection and processing of personal data.
3. Orders & Payments
- All prices are listed in South African Rand (ZAR) and include VAT where applicable.
- Payments must be made via secure payment gateways. We comply with PCI DSS standards for payment security.
- Orders are processed upon receipt of payment confirmation.
4. Shipping & Delivery
- We deliver nationwide within South Africa. Estimated delivery times are provided at checkout.
- Delivery fees are calculated based on location and order size.
- We are not liable for delays caused by third-party couriers.
5. Returns & Refunds
- Customers may return defective or incorrect items within 7 days of receipt.
- Refunds are processed within 14 days upon approval.
- Custom-made trophies are non-refundable, except in cases of manufacturing defects.
6. Privacy & Data Protection
- We collect and process personal data in compliance with POPIA.
- Your information is used solely for order fulfillment and customer support.
- We do not share personal data with third parties unless required by law.
7. Intellectual Property
- All content, including product descriptions and images, is the property of Trophy Guy Online Shop.
- Unauthorized use or reproduction of our content is prohibited.
8. Limitation of Liability
- We are not responsible for indirect damages arising from the use of our products or services.
- Our liability is limited to the value of the purchased item.
9. Amendments & Contact Information
- We reserve the right to update these Terms and Conditions at any time.
- For inquiries, contact us at online@trophyguy.co.za.